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Tidio is a popular customer communication platform that provides businesses with tools to engage and communicate with their website visitors and customers in real time.
It offers a range of features designed to enhance customer support, sales, and marketing efforts.
Tidio, founded in 2013, is a fast-growing Poland-based startup that provides live chat and chatbot services to small and medium-sized businesses that want to improve engagement with customers visiting their websites.
Why to use Tidio
Tidio is a popular live chat and chatbot platform that offers a range of features to businesses and websites to improve customer engagement and support. Here are some reasons why you might consider using Tidio:
- Real-time Customer Support: Tidio provides a live chat feature that allows businesses to interact with website visitors in real-time. This is particularly useful for providing quick customer support and addressing queries or issues promptly.
- Chatbots: Tidio includes chatbot functionality, allowing you to automate responses to common customer inquiries. Chatbots can help with tasks like lead generation, answering frequently asked questions, and routing customers to the right department.
- Visitor Tracking: Tidio offers visitor tracking and analytics, providing insights into your website visitors’ behavior and preferences. This data can help you better understand your audience and tailor your marketing and support efforts accordingly.
- Multichannel Support: Tidio allows you to integrate with various messaging platforms, including Facebook Messenger, WhatsApp, and email. This enables you to communicate with customers through their preferred channels, enhancing convenience and accessibility.
- Customization: Tidio provides customization options, allowing you to match the chat widget’s appearance with your website’s design and branding. This ensures a seamless and consistent user experience.
- Mobile Accessibility: Tidio is mobile-friendly, making it easy for both customers and support agents to use the platform on various devices, including smartphones and tablets.
- Lead Generation: Tidio can assist with lead generation by capturing visitor information and facilitating the process of converting website visitors into potential customers.
- Integration with Other Tools: Tidio offers integrations with various popular CRM (Customer Relationship Management) and marketing tools, helping businesses streamline their customer engagement and management processes.
- User-Friendly Interface: Tidio is known for its user-friendly and intuitive interface, making it easy for businesses to set up and use the platform effectively.
- Affordable Pricing: Tidio offers a range of pricing plans, including a free plan with limited features, making it accessible to businesses of different sizes and budgets.
- 24/7 Availability: With chatbots and automation, Tidio allows businesses to provide support and engage with customers 24/7, even outside of regular business hours.
Overall, Tidio can be a valuable tool for businesses looking to enhance their online customer engagement and support capabilities, capture leads, and improve the overall user experience on their website. However, the specific benefits and features you’ll get from Tidio may depend on your business’s unique needs and how effectively you implement and utilize the platform.
How to Get Tidio
To start using Tidio, you will first need to create an account on the application. Once the account is created, you must add the billing for any of the available plans.
There is a Free trial available; however, there is a money-back guarantee on all of its plans.
As such, you can confidently use Surfer.
You can create a new Tidio account. This step will take you to our registration tour. You’ll now see a signing-up window where you’ll need to provide your email address, password, and website URL to create a new account.
Tidio Features
Tidio offers a variety of features designed to enhance customer communication, improve customer support, and drive sales and marketing efforts.
Live Chat: Tidio provides a live chat widget that allows businesses to engage with website visitors in real time. This feature enables instant communication and support.
Chatbots: Tidio’s chatbot builder lets businesses create and customize chatbots to automate responses to common customer queries and provide 24/7 support.
Email Marketing: Tidio offers email marketing tools to create and send email campaigns, manage subscribers, and track campaign performance.
Visitor Tracking: Tidio provides visitor tracking and analytics to monitor visitor behavior, gain insights, and personalize interactions.
Multilingual Support: Tidio supports multiple languages, making it suitable for businesses with a global customer base.
Marketing Automation: Businesses can automate marketing tasks and workflows, such as lead nurturing, follow-ups, and segmentation, to improve marketing efficiency.
E-commerce Integration: Tidio can integrate with e-commerce platforms, helping online retailers engage with customers, answer product questions, and drive sales.
Who uses Tidio?
Tidio is used by businesses of all sizes, from small businesses to Fortune 500 companies. It is especially popular among e-commerce businesses, as it can help them increase their sales and reduce their cart abandonment rates. Tidio is also popular among businesses that provide customer support through live chat, as it offers some features that can help businesses improve their customer service, such as chatbots, a ticketing system, and integration with other tools.
Here are some examples of businesses that use Tidio:
- E-commerce: Adidas, Puma, Nike, Amazon, eBay
- Customer support: Dell, HP, Microsoft, Zendesk, Freshdesk
- Other businesses: Netflix, Spotify, Airbnb, Uber, Lyft
Tidio is a global company with customers in over 150 countries. It is especially popular in the United States, the United Kingdom, and India.
Tidio Price
Tidio offers a free plan and three paid plans:
- Free: Unlimited chats, one operator, basic features
- Starter: $29 per month, three operators, all free plan features plus advanced features like chatbots, email marketing, and visitor tracking
- Communicator: $25 per operator per month, unlimited operators, all Starter plan features plus premium features like team collaboration tools and advanced chat routing
- Business: $394 per month, unlimited operators, all Communicator plan features plus custom branding and white labeling
Tidio also offers a custom plan for larger businesses with more specific needs.
The best plan for you will depend on the size of your business and your customer support needs. If you are just starting, the free plan may be a good option. As your business grows, you can upgrade to a paid plan to get access to more features and support.
Tidio Coupon Code and Free trial
Coupon Code
Tidio also offers several coupon codes that can be used to save money on paid subscriptions. Some of the current Tidio coupon codes include:
- 15% OFF: This coupon code can be used to save 15% on any paid Tidio subscription.
- 20% OFF: This coupon code can be used to save 20% on any annual Tidio subscription.
- Free Gifts: This coupon code can be used to get gifts with select Tidio subscriptions.
Free Trial
Tidio provides a 7-day trial of its live chat and chatbot features at no cost. Initiating the trial is easy—simply visit the Tidio website and click the “Start Free Trial” button. You’ll be prompted to enter your email address and create a password. While you’ll be asked for your credit card details, please note that your card won’t be billed until the conclusion of the 7-day trial period. If you choose to cancel your trial before the trial period ends, there will be no charges incurred.
FAQs
How does Tidio’s live chat work?
Tidio’s live chat allows businesses to add a chat widget to their website, enabling them to communicate with website visitors. Users can send and receive messages, answer questions, and offer support instantly.
What are chatbots, and how can Tidio’s chatbots benefit my business?
Chatbots are automated conversation agents. Tidio’s chatbots can answer common customer queries, qualify leads, schedule appointments, and more. They work 24/7, improving customer service and efficiency.
Is Tidio easy to integrate into my website?
Yes, Tidio provides plugins and integrations for various website platforms, including WordPress, Shopify, and others. Integration is typically straightforward and doesn’t require extensive technical knowledge.
Can I use Tidio for customer support and sales?
Yes, Tidio is versatile and can be used for both customer support and sales activities. You can configure it to handle inquiries, provide product information, and even initiate sales conversations.
Does Tidio offer a free plan?
Tidio offers a free plan with basic features, making it accessible to smaller businesses. Paid plans provide more advanced capabilities and customization options.
Can I customize the appearance of the chat widget to match my website’s design?
Yes, Tidio allows you to customize the chat widget’s appearance, including colors, fonts, and placement, to ensure it seamlessly integrates with your website’s design.
Is Tidio suitable for e-commerce businesses?
Yes, Tidio is often used by e-commerce businesses to provide real-time customer support, answer product questions, and assist with the purchasing process.
Over to you
In conclusion, Tidio is a versatile customer communication platform that offers a range of features designed to enhance customer engagement, improve support, and drive sales and marketing efforts.
Tidio is nothing short of almost perfect. If you want great chatbot software, you can’t go wrong with it.
